FAQ
Sharing might be caring, but when it comes to our software, it's a no-no! Our licensing agreement says you can’t share or transfer your software to others—it’s against the rules. But don’t worry, your friends can still join the fun with full-featured demos available in the FREE Embroidery Tool Shed. Now, you can share the love of stitching without breaking any rules!.
Please visit our design collection installation page for instructions and a video on how to install your designs.
Please visit our software installation page for instructions and a video on how to install your designs.
All dime software is available through our free Embroidery Tool Shed. Just download the Tool Shed, find your product, and complete the quick registration process. You can also explore full feature demos of all our software right inside the Tool Shed. Need help? Check out our easy video guide on how to install your software!
Absolutely! Any item you embroider is yours and you may resale it as you wish.
You are not permitted, however, to resale the design collections or elements contained in the software or design collections as digital files.
You will receive an email with the subject line "Dime - Product Download" after your purchase is complete. This is a separate email from your order receipt. Follow the directions in the email to download your product. Please check your spam/junk folder if you do not see the email. Should you encounter any trouble please give us a call or send us an email.
We offer a free design as a thank you at each event. To receive it, simply attend the event, and the educator will provide instructions on how to download the design.
Please contact our customer service department and they will help. You can reach us at customerservices@dzgns.com
Yes! All events are available to watch for 48hrs after the live. Use the same link you were provided for the live to watch the replay.
dime is located in Dallas, TX and all event times are shown in Central time.
After you register, you'll receive an order summary email with the link to the live event. We’ll also send reminder emails with the link 24 hours and 1 hour before the event. If you don’t see them, be sure to check your spam or junk folder. Need help? Feel free to contact us at customerservices@dzgns.com for the link!
You don’t need any supplies to attend a dime event! Our events are "watch and shop," so just sit back and enjoy. You might want to have a pen and paper nearby to jot down any tips or techniques you’d like to remember for later.